The Biggest CX Event on the Planet.
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
07 - 08 May, 2024
| Melbourne Convention and Exhibition Centre (MCEC)
Varun Verma
Chief Data and Analytics Officer L'Oréal
Next Gen CX
12:00 PM | CASE STUDY | How L'Oréal uses AI for personalised experiences in the beauty industry
- Using AI to analyse customer data on preferences and concerns and provide tailor made solutions that cater to them
- Leveraging AI and AR to deliver more interactive and immersive experiences digitally without requiring a customer's physical presence
- Utilising AI to curate and tailor recommendations and products specifially for individual customers
2:45 PM | PANEL DISCUSSION | Embracing New AI-led CX Frontiers
| PANEL DISCUSSION |
Embracing New AI-led CX Frontiers: Opportunity, Risks & Frameworks
- Unpacking the use cases and opportunities for CX innovation and efficiency – where can Gen AI add most value?
- Analysing the risks, governance and ethics frameworks required and key things to consider
- Addressing change-management challenges and getting employee buy-in on an AI-Human harmonious workforce
Check out the incredible speaker line-up to see who will be joining Varun.
Download The Latest Agenda
