The Biggest CX Event on the Planet.
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
07 - 08 May, 2024
| Melbourne Convention and Exhibition Centre (MCEC)
Take your learning experience to the next level with The Customer Show Masterclass!
Premium Visitor Pass holders gain access to our 60mins masterclass.
7th May, 4:00pm - 5:00pm
STRATEGIES FOR BUILDING EFFECTIVE VOC PROGRAMS MASTERCLASS
In this hands-on masterclass, Alex Genov will guide attendees through the essential components of a successful Voice of Customer (VoC) program. Participants will gain practical insights and actionable strategies to harness the power of customer feedback and drive business growth.
MASTERCLASS OVERVIEW
- Design an effective VoC Program
- Analyse and Interpret Customer Feedback
- Understand the importance of closing the loop with Customers
- Measure the impact
- Implement continuous improvement strategies
Masterclass Facilitator: Alex Genov, Head of Customer Research & Insights, Zappos Family of Companies (USA)
Limited places available!
Register your Premium Pass today
