Unravelling the Leading Stories Reshaping the Customer Experience Community
New Series Alert:
Advisory Board Interviews with Alex Genov
In this video interview, Alex Genov is joined by Robert Lopez to discuss:
- CX's data-driven future
- The need for a strong, zero- and first-party data strategy
- Personalisation
- Emerging technologies that will help improve CX efficiency
Podcast of the Month:
The Value of Experience Management
Host Mary Anne Ghobrial sat down with the Diane Magers, the Founder of Experience Catalysts, to discuss the importance of Experience Management in businesses today, and why CX needs to be part of your overall operations.
PERSONALISED EXPERIENCES VERSUS PRIVACY
As technology becomes more sophisticated, how do we ensure that we’re personalising customer experiences without infringing on customer privacy?
We're a CX Company That Sells Shoes
Alex Genov, the Head of Marketing Insights and Customer Research at Zappos Family of Shoes, discusses customer service, behavioural psychology, capturing data and so much more.
COMBINING ROCKET SCIENCE WITH UX DESIGN
In this exclusive interview with Senior UX Designer Krys Blackwood, learn the story behind UX at NASA JPL and how their product teams are helping to launch spacecrafts.
to Put Yourself In Their Shoes, Unlace Yours
We sat down with the Head of User Experience at Havells to discuss how design thinking continues to improve customer centricity.
Avoiding burnout through energy intelligence
Sean Hall, Founder of Energx presents on how in a world of pressure and expectations, professionals can take a few easy steps to improve their mental health.
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