Unravelling the Leading Stories Reshaping the Customer Experience Community
CX Unplugged Talks
EPISODE 9: THE VALUE OF EXPERIENCE MANAGEMENT WITH DIANE MAGERS
We sit down with Diane Magers, the Founder of Experience Catalysts, to discuss the importance of Experience Management in businesses today, and why CX needs to be part of your overall operations.
EPISODE 8: USING METAPHYSICAL SPACES TO GROW YOUR BRAND WITH MATTHEW BOND
We sit down with Matthew Bond, Executive Director of 3arc by DBM to talk about the metaverse and whether brands should jump on the marketing bandwagon.
EPISODE 7: COMBINING UX WITH ROCKET SCIENCE AT NASA JPL
We sit down with Krys Blackwood, Senior UX Researcher at NASA JPL to uncover how UX and Rocket Science go hand in hand.
EPISODE 6: FORGET THE CUSTOMER, SEE THE PERSON WITH ALEX GENOV
We sit down with the Head of Marketing Insights at Zappos to discuss everything from behavioral psychology, to how organisations need to look beyond the number when it comes to CX reporting.
EPISODE 5: IMPACT WASHING, SUSTAINABILITY AND BECOMING B-CORP CERTIFIED WITH LEIGH BARNES
We sat down with Leigh Barnes, the Chief Customer Officer of Intrepid Travel, to chat about everything from becoming a more sustainable company, marketing your brand authentically, to avoiding the perils of impact-washing.
EPISODE 4: BUILDING A BUSINESS CASE TO DRIVE CX INVESTMENTS WITH INMOMENT'S DAVID BLAKERS
We sit down with with David Blakers, Managing Director of InMoment, to discuss the future of customer experience – and the challenges involved in building a full-fledged business case to drive additional investments in CX.
EPISODE 3: SHOULD ORGANISATIONS START RECONSIDERING THEIR TECH INVESTMENTS?
We sit down with Booth Fellers, General Manager of APAC Khoros, to discuss their recent acquisition of Topbox earlier in the year, as well as the challenges CX leaders have faced in collecting and understanding their data to drive digital CX advancements.
