Join Australia's Leading Professionals as we Reshape the Future of Customer Experience

Contact Centre Transformation speakers


Emma Stapleton
Emma Stapleton
Head of Customer Support
MECCA
Rahul Ali
Rahul Ali
Head of Partnerships
Honey Insurance
Tegan Judge
Tegan Judge
Manager Contact Centre and Operations
NIB
Nicole Dollin
Nicole Dollin
General Manage Customer Contact and Distribution
NRMA
Eleni Miller
Eleni Miller
Head of Continuous Improvement
APT Travel Group
Lauren Reid
Lauren Reid
Chief Customer Officer
Navy Health
Kevin Watts
Kevin Watts
Head of Customer Service Excellence
Alinta Energy
Renee Moore
Renee Moore
Customer Contact Director Dairy and Drinks
Bega Cheese Limited

Citizen Services Speakers


Justine Hall
Justine Hall
General Manager Customer Experience
IP Australia
Tarnya McKenzie
Tarnya McKenzie
Chief Customer Officer
City of Port Phillip
Ben Thompson
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
Dr. Jean Sandall
Dr. Jean Sandall
Director of Customer Experience
Queensland Department of Transport
Amber Benjafield
Amber Benjafield
Director Customer Experience
Department of Environment, Land, Water and Planning Victoria
Tilla Buden
Tilla Buden
Director Community and Customer Experience
Bayside City Council
Michelle Tayler
Michelle Tayler
Executive Director Corporate Affairs
National Heavy Vehicle Regulator
Fiona Symmons
Fiona Symmons
Manager Customer Experience, Change and Digital
City of Stonnington
Jo Whyte GAICD
Jo Whyte GAICD
General Manager Customer Marketing
NBN
Sasha Lord
Sasha Lord
Program Director Digital Transformation
Hume City Council
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Mark Nido
Mark Nido
Head of Digital Experience
Knox City Council

Customer Insights Speakers


Agnes So
Agnes So
Head of Customer Experience
HotDoc
Wendy Huang
Wendy Huang
General Manager Customer Experience and Service
OET (Occupational English Test)
Virginia Meikle
Virginia Meikle
Senior Manager Customer Insights and Segmentation
NRMA
Alena Jang Croucher
Alena Jang Croucher
Head of Customer Lifecycle Management
HSBC Bank
Chris Gill
Chris Gill
(Former) Head of CX and Transformation
Woolworths
Neha Bagga
Neha Bagga
General Manager Customer Research and Insights
Telstra
Stephanie Cunningham
Stephanie Cunningham
Head of Insights ANZ
McCain Foods
Joy Shi
Joy Shi
Head of Voice of Customer & Customer Experience
Mirvac
Wendy Huang
Wendy Huang
General Manager Customer Experience and Service
OET (Occupational English Test)

Digital Experience Speakers


Aaron Molivas
Aaron Molivas
Head of Customer Experience
Suncorp Group
Simone Colburt
Simone Colburt
Manager experience design
MLC Life Insurance
Janelle McQueen-Paice
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Monique Bate
Monique Bate
Head of Experience Engagement and Digital Channels
Legalsuper
Lisa Newman-Morris
Lisa Newman-Morris
General Manager- Customer Experience
Peninsula Liesure
Michelle Tucker
Michelle Tucker
Head of Digital
AstraZeneca
Kerryn Eastwood
Kerryn Eastwood
Chief Customer Experience Officer
Nextt
Daniel Kimber
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish

Digital Marketing Speakers


Theodora Chan
Theodora Chan
Head of Marketing and Communications
Technology Council of Australia
Dan Fischer
Dan Fischer
Head of Digital Product
Virgin Airlines
Sophia Attrill
Sophia Attrill
CRM, Loyalty and Marketing Manager
Milkrun
Nicole Mathias-Browne
Nicole Mathias-Browne
Chief Marketing Officer
Mercer Super
Kate Doodson
Kate Doodson
Marketing Manager
DrinksPlinks
Diane Frick
Diane Frick
Head of CX & Digital, Workwear Group
Wesfarmers
Kieran Boyce
Kieran Boyce
General Manager Operations
Woolworths

AI in Customer Experience Speakers


Bhavika Unnadkat
Bhavika Unnadkat
Head of Data Governance & Knowledge Management
EnergyAustralia
Terence Alvares
Terence Alvares
General Manager Operations
Simply Energy
Luka Popovac
Luka Popovac
Head of Customer Experience
Graincorp
Vera Skocic
Vera Skocic
Chief Executive Officer
Techtronic Industries
Craig McCosker
Craig McCosker
Product Strategy Officer
ABC
Fahad Zulfiqar
Fahad Zulfiqar
Head of Data Analytics
Nestlé

The Advisory Board


Alex Genov
Alex Genov
Head of Customer Research and Marketing Insights
Zappos
Peter Perla
Peter Perla
Executive General Manager Customer Experience and Growth
Sumo
Tina Morrell
Tina Morrell
Customer Strategy and Experience Design Professional
The NRMA
Karen Spear
Karen Spear
Head of Transformation
WooliesX
Janelle McQueen-Paice
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Robert Lopez
Robert Lopez
Chief Marketing and Innovation Officer
Norths Collective
Simon Kriss
Simon Kriss
Chief Innovation Officer
Customer Experience Innovation Institute

NEXT GEN CX SPEAKERS


Greg Curcio GAICD
Greg Curcio GAICD
Director Customer and Performance
Knox City Council
Mina Samaan
Mina Samaan
Head of SEA
Vonage
Julie Rynski
Julie Rynski
Executive Business Banking Metro and Specialised
NAB
Damian Hunt
Damian Hunt
Service Delivery Director
Civica Justice Services
Chris Yates
Chris Yates
Chief Executive Officer Retail
Australian Unity
Steve Dillon
Steve Dillon
Head of APAC Architecture
PingIdentity
Carrie Norman
Carrie Norman
Former Chief Member Officer
legalsuper
Leigh Barnes
Leigh Barnes
Chief Customer Officer
Intrepid Travel
Mia Lloyd
Mia Lloyd
General Manager Customer Loyalty & Experience - Coles Liquor
Coles Group
Gareth Dixon
Gareth Dixon
Director of Central Operations
Specsavers
Virginia Meikle
Virginia Meikle
Senior Manager Consumer Insights and Segmentation
The NRMA
Emily Paladino
Emily Paladino
Group Head of Customer Insights
Country Road Group
Christina Cass
Christina Cass
Head of Customer Experience and Service Design
Bupa
Alison Brown
Alison Brown
Head of Customer Insights
MECCA Brands
Esme Eterovic
Esme Eterovic
Head of Marketing and Digital
TelstraSuper
Melanie Steenbuck
Melanie Steenbuck
Head of Contact Centers
Sportsbet
Diane Frick
Diane Frick
Head of CX and Digital
Wesfarmers Workwear Group
Melanie Cole
Melanie Cole
Head of People and Culture
Uber CarShare
Monique Bate
Monique Bate
Head of Experience, Engagement and Digital Channels
legalsuper
Varun Verma
Varun Verma
Chief Data and Analytics Officer
L'Oréal
Amrita Bhattacharyya
Amrita Bhattacharyya
Chief Customer Officer
City of Townsville
Jenny Witham
Jenny Witham
Partner
FiftyFive5

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