Melanie Cole

Head of People and Culture Uber CarShare

Next Gen CX

2:00 PM | PANEL DISCUSSION | Future-Proofing Your CX Teams

| PANEL DISCUSSION | 

Future-Proofing Your CX Teams: Preparing for the Skills, Roles, Culture and Workplace Dynamics of Tomorrow

  • Exploring the evolving and emerging roles over the next 2 years with the influx of next gen technology – what human capabilities do we need to build? 
  • Reviewing successful employee training and development initiatives that can bridge the gap between technology and human-centric customer experiences. 
  • Adapting workplaces to foster creativity, collaboration, and innovation – where are we headed and what will the future of work really look like? 
  • Navigating the Culture Quandary: what will future employee expectations look like and strategies for sustainable employee engagement 

Check out the incredible speaker line-up to see who will be joining Melanie.

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