The Biggest CX Event on the Planet.
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
07 - 08 May, 2024
| Melbourne Convention and Exhibition Centre (MCEC)
Leigh Barnes
Chief Customer Officer Intrepid Travel
Next Gen CX
9:15 AM | KEYNOTE PANEL | New Ways of Measuring the Value of CX Strategies
| KEYNOTE PANEL |
Beyond the Numbers: New Ways of Measuring the Value of CX Strategies
- Shifting the focus from traditional bucket metrics to actionable insights and other methods of tracking and reporting CX value.
- Harnessing the power of AI-driven analytics tools to measure tangible and intangible CX value.
- Exploring innovative analytics to gauge the influence of the intersection of brand marketing and CX on company value and growth.
Check out the incredible speaker line-up to see who will be joining Leigh.
Download The Latest Agenda
