| KEYNOTE EXECUTIVE PANEL | 

The Engagement Paradox: Navigating Privacy Boundaries in the Evolving CX Space 

• Unmasking the paradoxes of privacy and engagement in customer interactions while dissecting the risks and rewards of pushing boundaries in the ever-changing CX landscape. 
• Discussing how to embrace audacious strategies that challenge norms and foster trust within the holistic customer experience while ensuring safety is the gold standard. 
• Examining the power of openness and honesty in customer engagements and discussing how transparent practices can redefine trust.