Diane Frick

Head of CX and Digital Wesfarmers Workwear Group

Next Gen CX

12:15 PM | PANEL DISCUSSION | Customer-Up, CEO-Down

| PANEL DISCUSSION | 

Customer-Up, CEO-Down: Connecting the dots to build robust business cases and design future-proof CX teams – that won’t get cut

  • How to craft compelling CX business cases that speak to your CEO & drives executive buy-in 
  • Evaluating operating models and transformation break-through stories from TelstraSuper, Wesfarmers & Specsavers to determine the best structure for your organisation 
  • Here for the long-run... how to go from project sign-offs to long-term CX roadmaps that recession-proofs your CX models? 

Check out the incredible speaker line-up to see who will be joining Diane.

Download The Latest Agenda