Have a question on the Customer Show?

General

What is The Customer Show?

The Customer Show is the largest leading exhibition for the customer experience industry across Australia & NZ. Across two days, The Customer Show will run 7 events under one roof tackling every key CX topic under the sun!, We’ll give you a healthy mix of hyper-focused speeches, thought-provoking panels and live Q&A sessions to help take your customer experience division to the next level.

The moment you enter the doors, you and your teams will be transported to a world of fun, live interactivity and thoughtful sessions on all things CX.

How will my delegate experience work?

Once you arrive at the venue, you will be greeted by The Customer Show team and provided with a badge, your itinerary and a guide of the different events happening at The Show! In the lead up to the event, all attendees will be sent communication with clear instructions on what to expect on the day.

How many people do you expect at The Show?

We plan to bring over 1000 industry professionals together during the event – the entire ecosystem of Customer Experience will be in attendance, you won’t want to miss this!

Do you have a COVID-safe policy?

Yes we most definitely do! Hop on this link to read about our COVID-safe policies, which we’ve arranged in compliance with the MCEC venue. We mean it when we say nothing is more important than you and your team’s health and wellbeing.

Will I get a refund if there are unplanned restrictions due to COVID-19?

In the unlikely chance that border restrictions are in force during the event dates then we’ll offer you a full credit note valid for 12 months to use towards any of our future events.

Can I attend virtually?

We know many of you miss wearing pyjama pants to business meetings, but we know that The Customer Show – and most live exhibitions – work best in-person (and that our CX community can’t wait to get back to interacting face-to-face!). Therefore, The Customer Show will run as an in-person exhibition.

That’s not to say we won’t be providing lots of virtual webinars and content, stay up to date by signing up for our newsletter.

Tickets - Executive Conferences and Visitors

How can I purchase a ticket?

Easy! Executive Conference Tickets for one of the below conferences can be purchased from our tickets page here.

• Next Gen CX Conference
• Contact Centre Transformation Conference
• Customer Insights and Analytics Conference
  
  

I just want to attend the expo for free. How do I register for that?

Simply apply for your free visitor pass here - it will give you access to 50+ exhibitors and 5 free-to-attend expo programs on these topics: Customer Engagement & Loyalty, Digital Experience, Frontline Customer Service, Payment Experience and Employee Experience.

Can I attend one day and have another team member take my ticket the next day?

In order to get the absolute MOST out of your ticket investment, it remains one 2-day ticket per person. This way all attendees will receive the full benefit of every session and discussion forum. Besides, we want every attendee to walk away feeling empowered and passionate in driving change within their organisation. You’ll be twice as effective in doing this if you attend both days!

Can I transfer my ticket to another person?

We get it. Things happen. If you give us notice no later than 1 week prior to the event, we can transfer your full ticket to a colleague. Just send us over the name and contact details, quoting the event to enquire@iqpc.com.au

What will I receive once I purchase a ticket?

Upon registration and confirmation of payment, you will receive a confirmation email for your ticket. From there, you’ll be automatically registered for The Customer Show monthly newsletter to ensure you don’t miss a thing.

All attendees in the lead up to the event will also be emailed final event logistics, health guidelines and directions to and from the venue.

Partnership

I am interested in sponsoring/exhibiting at the event. What do I do?

Sponsorship opportunities are available on a first-come, first-served basis so we recommend locking in your package as soon as possible. Nobody likes FOMO.

To book an exhibition stand, you can book directly here.

Alternatively, if you would like to discuss bespoke program and branding involvement, reach out to us anytime on sponsorbranding@iqpc.com.au

I am interested in becoming a media partner. What are the next steps?

There are so many advantages involved with being a media partner! If you’re interested to find out more, contact our media partnerships team at enquire@iqpc.com.au.

Can I speak at The Customer Show?

We’re always excited to chat to industry leaders and learn their stories. For any requests to speak at The Customer Show, reach out to us on enquire@iqpc.com.au and the Show Director will be in touch.

Location

Where is the event located?

The Customer Show will be located at the Melbourne Convention and Exhibition Centre (MCEC). Or… for our local Melbournian friends, Jeff’s Shed :)

I’m flying in. How do I get there from the airport?

So many options! When you arrive from Melbourne Airport (also known as Tullamarine Airport), you will have a few choices. You can catch a taxi or request one from your usual ride sharing app – simply follow the signs outside your terminal to the pick up zone. Alternatively, if you’re traveling in a group you could also get the Skybus, which has a service called the Southbank Docklands Express that stops at the Clarendon Street entrance of MCEC.

Have a question that wasn’t answered?

No worries, contact us on enquire@iqpc.com.au and we’ll be happy to help!