Hear from 40+ Customer Insights and Analytics Gurus including:

Top 5 reasons why you should be attending the Customer Insights and Analytics Conference:

1. Learn how to thrive and succeed as a Data & Insights leader in a rapidly evolving customer centric from all-around Data Genius Gus Balbontin, Former CTO of Lonely Planet
2. Understand your customer better by turning your existing data into real life personas by joining our Panel led by CX insights gurus from Lounge Lovers, Tourism NT and the Winning Group
3. Understand how you can use data to drive personalisation by using research and insights to shape customer and marketing behaviours by joining our industry panel led by Strandbags, Australian Super and ING
4. Discover from 1835i and Bushfire Recovery Victoria on how you can bring value to your organisation by using predictive analytics to measure customer loyalty
5. Find out how you can manage customer data in the right way by building an internal culture that respects customer information from Energy Australia’s Head of Data Governance and Knowledge Management

Packed with 20+ Interactive Group Discussions, Panels, Case Studies, Presentations plus much more, don’t miss out on some of the key sessions including:

Shifting Data from the Supporter into the Foundation Role of 2022: Using Data to Illuminate and Understand Your Market

Using Data to Drive Research & Strategy: Leveraging Algorithmic Thinking at TfNSW to Speed Decision-Making, Problem Solve and Create New Models in CX

No Data is Perfect: Addressing the Blind Spots in Your Key Performance Metrics to Shape Future Strategy

Who should attend?

Here's why some of our delegates are attending:

"I'm attending the Customer Insights and Analytics conference because it will teach me how to use the right tools to advance our contact centres, while also maintaining a clear brand strategy across all functions" – Optus

"REALLY VALUABLE way to network with fellow leaders, to uncover and discover problems and share solutions" – iSelect

"The people that you meet, and the facilitation of such great discussion and dialogue is EXTREMELY POWERFUL" – NRMA

"GREAT EVENT to meet companies that you're trying to get in contact with; senior leaders that you would not otherwise get the opportunity to meet face to face" - Zendesk