Modernising the Digital Environment
Modernising your digital environment can be challenging when you are faced with choices around delivering on your day-to-day commitments while assembling a new team with suitable skills to deliver your requirements.
When TAL was selected by Rest Super to provide insurance to its superannuation fund members they were required to integrate with Rest’s systems in an aggressive 6-month timeline.
Having previously partnered with Jade Software to design and build their online B2C platform, Coverbuilder, TAL engaged Jade to help support its onboarding of Rest Super and give itself the best opportunity to facilitate a smooth integration.
"Jade’s technical consultants and sales personnel are well versed in our industry, which is critical to designing a solution that was right for our business” Jason Gracanin, Head of Rest at TAL
The Challenges
Despite TAL’s expertise in executing the onboarding of new Super funds, assembling a new team to deliver a substantial initiative against a time pressure is inevitably challenging. There were a number of challenges in the process including personnel onboarding, the software development lifecycle, developer capacity and embedding automation where possible such as in the quality assurance process. The Rest Super delivery team of over 30 developers was drawn from personnel already familiar with the business, as well as new staff.
"Sourcing and upskilling new team members is typically a timeconsuming process. Enabling new team members to become fully productive, while minimising impacts to existing team members and not introducing tech debt, also requires time. By having the right conversations with me and my team to understand our pain points and aspirations, Jade was able to successfully take on a lot of this responsibility for me and expedite the upskill, allowing me and my direct reports to focus on successfully delivering the change required for the client.” Susan Hancy, Technology Platform Owner, TAL
The Execution And Outcomes
Together with the platform owners, Jade’s consultants provided technical leadership and execution capabilities to progress the Rest Super integration to plan, showcasing progress to stakeholders on a regular basis to ensure that outputs were aligned with the expectations set during the tender process and to minimise the need for rework on the ambitious schedule.
TAL has been able to leverage Jade’s technology leadership to accelerate our digital engineering capabilities. Jade has invested the time to learn about our existing technologies so that a clear, iterative path to more efficient, scalable solutions could be created and shared across the company.” Hinesh Chauhan, General Manager – Technology
The ultimate outcome of the engagement was an on-time, high-quality technology delivery. In addition, Jade consultants were quoted as "always willing to go the extra step to investigate and resolve issues, regardless of responsibility for delivery" by a TAL representative.
The Future
This collaboration has set TAL up for ongoing success in technical delivery, with practice enhancements contributing to TAL’s continued digital transformation. An ethos of true partnership, as well as joint focus on minimising technical debt and enabling a scalable delivery model for the future, were key to the achievements.
"Jade is a strategic digital technology partner for TAL. Its insurance domain experience, technical depth, willingness to innovate and enthusiastic personnel makes Jade a partner we want to build success with for years to come.” Hinesh Chauhan, General Manager – Technology
Investing in a cloud-enabled digital future is no longer an option, it's a core business need. You need trusted partners that have a deep understanding of cloud technologies, industry expertise and the ability to leverage your existing investment in technology in order accelerate growth and de-risk your future.
Jade has a wealth of experience designing, building, and supporting innovative software as well as solving complex business problems for clients across industries. Jade’s expert, passionate people develop high performance enterprise solutions and create engaging customer experiences making a difference where it counts.
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