CustomTalks Podcast with the Leading Minds in Customer Experience
Join Host Mary Anne Ghobrial as she interviews some of the leading minds in customer experience and unearths rich stories of business leaders shifting the conversation of CX. Unlock the tips and tricks to ignite all things customer within your own organisation.
Episode 1: Quinn Chow
Shifting the Customer Landscape in B2B - Quinn Chow joins us to discuss the role Aurecon is playing in creating personalised customer experience through a Design Thinking methodology and a shift in company mindset.
Episode 2: Jean-Luc Ambrosi
Creating Personalised Experiences for Customers - Join Jean-Luc Ambrosi from TelstraSuper, as he delves into how TelstraSuper is creating incredible personalised experiences for their customers through different channels.
Episode 3: Booth Fellers
How organisations need to reconsider their investments in CX Technologies - We sit down with Booth Fellers, General Manager of APAC Khoros, to discuss their recent acquisition of Topbox earlier in the year, as well as the challenges CX leaders have faced in collecting and understanding their data to drive digital CX advancements.
Episode 4: David Blakers
Business case to drive additional investments in CX - We sit down with with David Blakers, Managing Director of InMoment, to discuss the future of customer experience – and the challenges involved in building a full-fledged business case to drive additional investments in CX.
The Customer Show is the largest and fastest growing Customer Experience Exhibition across Australia & NZ. Housed in the Melbourne Convention and Exhibition Centre, it is the number one meeting place for business leaders wanting to gear their organisation towards the next frontier of CX.
Join us from 4-5 May 2022 and be introduced to leading case studies on CX transformations, digital innovation, data and marketing insights from some of Australia’s leading professionals – with 7 programs running concurrently across 2 days.
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