The Ultimate Destination for Customer
Experience, Contact Centre & Digital Experience Professionals!

18-19 Sept, 2024 | International Convention Centre, Sydney

Join Australia's Leading Professionals as we Reshape the Future of Customer Experience

The Advisory Board

Morgan Ryan
Morgan Ryan
Chief Transformation Officer
Capitol Health
Adam Geneave
Adam Geneave
Chief Customer Officer
Entain Australia
Alberto Fernandez
Alberto Fernandez
Head of Insights
Latitude Financial Services
Josh Parisotto
Josh Parisotto
Chief Advice Officer
Hesta
Yvette Costi
Yvette Costi
Chief Marketing Officer
Blooms the Chemist

Contact Centre Transformation

Chris Douglas
Chris Douglas
Regional Director Member Services
Accor Plus
Melanie Cole
Melanie Cole
Head of People and Culture
Uber CarShare
Lyndon Summers
Lyndon Summers
Lead Digital Product Manager
Medibank
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience
Uniting Care
Sarah Johnson
Sarah Johnson
Director of Student Services Operations
TafeNSW
Tanya Pratt
Tanya Pratt
Director Student Administration Services
TafeNSW
Peter Perla
Peter Perla
Executive General Manager Customer
Sumo Energy
Lidija Apoleska
Lidija Apoleska
Acting Director Contact Centres
ServiceNSW
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
Bora Wiemann
Bora Wiemann
Head of Digital CX
Team Global Express
Kristina Pushik
Kristina Pushik
Contact Centre Manager
Bingo Industries
Simon Kriss
Simon Kriss
Chief Innovation Officer
CX Innovation Institute
Liesl Bouwer
Senior Manager Optimisation
TafeNSW
Biana Mediati Germain
Service Design Lead (Chapter Lead)
endeavourX

Next Gen CX

Robert Lopez
Robert Lopez
General Manager - CX, Brand & Innovation
Norths Collective
Timothy Leen
Timothy Leen
Executive Director Transformation
South Metropolitan Health Service
Adam Freedman
Adam Freedman
Head of Brand & Communications
Booktopia
Agnes So
Agnes So
Head of Customer Support and Engagement
HotDoc
Amanda Behre
Amanda Behre
Chief Marketing Officer
HireUp
Robert Barac
Robert Barac
Service Design Lead
ANZ Bank
Russell Murphy
Russell Murphy
Director of Customer Engagement Platforms
NSW Department of Customer Service
Alex Naoumidis
Alex Naoumidis
Operations & CX Lead
July
James Moore
James Moore
Head of Workforce Planning & Learning
Sportsbet
Devi Rajcoomarsing
Devi Rajcoomarsing
-
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Yvette Mihelic
Yvette Mihelic
Director Customer Experience
John Holland
Hushidar Kharas
Hushidar Kharas
Managing Director
Amazon Prime
Pathaum Wanigasekara
Pathaum Wanigasekara
Head of Performance Marketing
Booktopia
Nic Emery
Nic Emery
Former Chief Customer and Digital Officer
Crown Resorts
Taimoor Khan
Taimoor Khan
Head of Customer Experience
Madpaws
Ryan Klausner
Ryan Klausner
Head of Customer Experience
Who Gives A Crap
Houri Tapiki
General Manager
Theatre Royal Sydney

Digital Marketing

Yvette Costi
Yvette Costi
Chief Marketing Officer
Blooms the Chemist
Bronwyn Powell
Bronwyn Powell
CEO
Australian Marketing Institute
Sarah Richardson
Sarah Richardson
Advisory Board Chair
Australian Loyalty Association
Mary Proulx
Mary Proulx
Co-Founder
BREAD Agency
Briana Graydon
Briana Graydon
Founder
Pink Cow Social
Sophie Wills
Sophie Wills
General Manager of Communication & Marketing
NZ Rugby League (NZRL)
Liam Loan-Lack
Liam Loan-Lack
Head of Marketing APAC & Canada
CMC Markets
Mal Chia
Managing Director
Ecom Nation
Paayal Dharmani
Paayal Dharmani
Head of Digital Marketing
Sydney Opera House

Customer Insights

Sophie Imbert
Sophie Imbert
Head of Customer Experience & Transformation
Russell Investments
Ali Khan
Ali Khan
Chapter Lead - Customer Insights
ING Australia
Yvette Mihelic
Yvette Mihelic
Director Customer Experience
John Holland
James Rendel
James Rendel
Head of CX
Wisr
Gabrielle Dracopoulos
Gabrielle Dracopoulos
Head of Customer Success, Global
Intuit
Anita Hodge
Anita Hodge
National Manager Patient Reported Experience and Outcomes
Healthscope
Steffen Daleng
Steffen Daleng
Group CMO
Jaybro
Melinda Lofts
Head of CX Strategy
M&C Saatchi
Emma Barrett
Director of Member Services
Russell Investments
Chantelle Hepworth
Customer Insights Lead
City of Casey
Timothy Roberts
Timothy Roberts
Executive Manager, Digital
Commonwealth Bank of Australia

Digital Experience

Tim Armstrong
Tim Armstrong
Head of Digital
Nova Entertainment
Claire Seldon
Claire Seldon
Lecturer in Learning Design
University of Technology Sydney
Sharon Bowman
Sharon Bowman
Chief Information Officer
City of Hornsby
Frame Paladsang
Frame Paladsang
Digital Performance and Account Manager
RQmedia
Dean Salakas
Dean Salakas
Chief Executive Officer
The Party People
Amaury Treguer
Amaury Treguer
Co-Founder
Bread Agency
Kirsten Kore
Kirsten Kore
Co-Founder & Co-CEO
Designerex
Briony Kennedy
Briony Kennedy
Founder & CEO
Adorn Cosmetics
Costa Koulis
Costa Koulis
Co-Founder & Co-CEO
Designerex
Jane Tyzack
Jane Tyzack
Founder
The Change Playbook
Liam Loan-Lack
Liam Loan-Lack
Head of Marketing APAC & Canada
CMC Markets

AI in CX

Ryan Klausner
Ryan Klausner
Head of Customer Experience
Who Gives A Crap
Sandra Peter
Sandra Peter
Director
Sydney Business Insights
Carl Gribble
Carl Gribble
Co-Founder
Evoult
Dean Spina
KYC Analytics COE Lead
ING

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