Improving Customer Experience Through Scaled AI & Automation and Digital Transformation Strategy
17 August 2022| Online Event | 9:25 AM - 12:00 PM AEST
Welcome To The AI & Automation in Customer Experience Virtual Event
| In today's connected world, creating a frictionless customer experience is easier said than done - but it is also critical in driving brand loyalty and ongoing company success. In a recent report by PwC, they found that 86% of customers are willing to pay more for a company who delivers a positive customer experience. This, we know. What we don't know is that word of mouth is up - with 72% of customers sharing positive customer experiences with 6 or more people. In an ever-increasing and complex ecosystem, coordinating a positive customer experience across cross-functional teams has its challenges. Every department comes with their own set of constraints and getting these departments prioritising the right things at the right time is easier said than done. The risk of not getting the internal ecosystem on the same page will result in having CX delivery siloed and inconsistent. IQPC Australia is proud to present the Future of Customer Experience Virtual Event, as part of our Customer Show Digital Series. On August 17, 2022, CX leaders across A/NZ will tune in to explore how organisations are revamping their CX practices by scaling their technological capabilities to keep up with customer expectations.
If any of these talking points speak to directly to a challenge or issue you and your CX teams are currently facing, then REGISTER TODAY AND SECURE YOUR FREE VIRTUAL SEAT. |
agenda at a glance
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Conference Opening by IQPC Australia 9:25 am - 9:30 am
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Using Customer Centricity and Data to Shape Cities 30 Years Into The Future 9:30 am - 10:00 am
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Social Trends in Customer Care with Hootsuite 10:00 am - 10:30 am
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Balancing Customer Friction and Personalised Experiences with Data & Digital Transformation: Can We Integrate Human Digital Channels? 10:30 am - 11:00 am
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The Future of CX - 5 Key CX Trends That Are Defining 2022 For Businesses and Consumers 11:00 am - 11:30 am
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Supercharge Your CX With Video Optimised Unified Communication Platform 11:30 am - 12:00 pm
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Understanding How CX Can Leverage Technology And Digitisation to Enhance Their Personalisation Practices. 12:00 pm - 12:30 pm
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Conference Closing by IQPC Australia 12:30 pm - 12:30 pm
OUR ONLINE EVENT FORMAT
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
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Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing...
