The Capacity Coordination Centre is staffed 24/7 by multiple patient care departments and staff responsible for local operations. This core multi-disciplinary team serves as the hub for additional standing and ad-hoc huddles with core hospital functions. The Centre includes senior leadership from Yale New Haven Health and Yale School of Medicine and an advisory board of executives that span physician/patient access, clinical operations, clinical redesign and utilization, and internal consultation for the Health System.

During this presentation, Join Dr Ian Schwartz all the way from the US, as he discusses the lessons learnt, 12 months on, of the Yale New Haven Health Capacity Command Centre.